SHIPPING & RETURNS

At De Origin Pty Ltd, we strive to provide our customers with high-quality products and exceptional service. Your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our comprehensive return policy below.

1. Return Eligibility

  • Products can be returned within 30 days of delivery.

  • Items must be in their original, unused condition, including all packaging, tags, and labels.

2. How to Initiate a Return

  • To initiate a return, please contact our customer service team at De Origin Pty Ltd.

  • Include your order number and a brief description of the reason for the return.

  • You will receive a Return Merchandise Authorization (RMA) number and detailed instructions for the return process.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

  • We recommend using a trackable shipping service to ensure that your return is received.

4. Refunds and Exchanges

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 3- 5 working days and credited to your original payment method.

  • For exchanges, please indicate your desired item during the return process.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized products

  • Perishable goods

  • Items marked as final sale

6. Damaged or Defective Products

  • If you receive a damaged or defective item, please contact us within 7 days of receipt with photographic evidence.

  • We will arrange for a replacement or full refund at no additional cost to you.

7. Customer Support

  • For any questions regarding our return policy, please reach out to our customer service team at De Origin Pty Ltd. We are here to assist you.

Thank you for choosing De Origin Pty Ltd. We value your trust and are dedicated to providing you with the highest quality products and service.

Contact Us

If you have any questions or would like to discuss our services.